We've also been waiting (and checking weekly) for the matching ottoman that we initially purchased but were then given a gift card for because they couldn't locate it in the store to fulfill our order. I've thought about replacing the slipcovers (of course all of the others are considerably more expensive), but am hesitant to spend more money to have them do the same thing. The slip covers are pilling terribly, and the covers look like we've had them for years.
Here we are about 6 months later, and the couch (and matching chair) are still hard as rocks. The Steelside Marquette Genuine Leather Sofa & Chaise has an extremely laid-back profile, complete with arm cushions () and buttery-soft, genuine leather upholstery. The seating is uncomfortably firm, but I was certain that they would soften up once broken in. If you need a new chaise sofa but want a well-worn, super comfy feel, this is the one to invest in. I had contemplated for years getting the Ektorp or Uppland, and finally decided to take the plunge. I had to iron the entire slipcover again because of all the wrinkles. It's also very easy to mark up and I did not have good luck washing them. You can't just wipe something off the sofa because the material has grooves and grips the crumbs. We have the totebo beige and whatever this material is it hangs on to crumbs. Nearly impossible to get on, and then they never look right no matter how hard you try. And these slip covers are equally as frustrating. We tried putting the cushions in the wrong way (because there is a "right" way) and that helped for a few months but now where back in the same boat. The chaise especially looks ridiculous because the part where you sit is significantly lower than the foot of the chaise. After months of use, they show signs of where people sit, but they don't get any softer. We've had this sofa for 18 months now and I have the same frustrations now as I did when we bought it.